Rocky Start for Campus Systems at WCSU

By: Audrey Redpath Nielsen

 

The year is starting off slow for WestConn students adjusting to the new Monday-Friday class schedule, but the first week of classes was also a struggle for University systems welcoming students back across departments. From severe air conditioning outages on campus to prematurely posted drafts, it was an uneasy week for technical and communication systems at WCSU.

On August 28, the first day of classes, Governor Malloy warned Connecticut residents about “extreme heat” as we were hit with Connecticut’s fourth heat wave this summer. This press release coincided with air conditioning outages throughout White Hall. While K-12 schools across the state without air conditioning announced early releases through Aug. 30, professors on the upper floors elected for shortened class times or moved their meetings to colder lecture spots in the Haas Library until units were repaired. As of Thursday that week, the AC in the Student Center 24hr lab was also down or deactivated during late-night hours, with temperatures inside the windowless lab hovering in the 80s.

Kiosks at the Student Center Restaurant on Midtown and the Westside Campus Center Cafeteria saw service interruptions and increasingly long wait times. Midtown’s kiosks were impacted by a power outage early in the week, shutting down some of the stations briefly as well as disrupting communication between the ordering kiosks and receipt printer in the kitchen. Midtown’s kitchen grill also saw some downtime, slowing down the first-come service system as more orders came in uninterrupted. Each day during high traffic takeout times for student workers and athletes, the Student Restaurant was dominated by lines of customers waiting between 20-55 minutes for their orders.

Michael Levy, a student worker at IT&I, said he had to wait “around 30-40 minutes” for his lunch at The Grill @ Westside late in the week.

For campus clubs and organizations, communication on their event plans needs some work according to student sources. “There are so many cool events being discussed,” sophomore James Bavolacco explained, “but then I leave with a list of dates and I don’t know what everything is.” Flyers posted across campus and handed out at Clubs Carnival this year typically listed event times and titles, but neglected blurbs or links to online explanations with more details about individual events.

This month, the Library website listed with its services draft style notices for “Russ” (Russell Gladstone, Haas Librarian) to add blurbs of information and edit information on Copyright Law for students using library copiers. Haas Library is working on correcting this error, and reminds students that everyone needs to double check their drafts.

Eden Edwards-Harris, RA for Newbury Hall, says she has “never seen the remote printing program work” in her four years on campus. Across campus during the first week, these remote printers served unexpected errors to students trying to print from the residence halls. While the University’s web printing service supplies an FAQ link on these failures, the link returns a 404 error for students trying to self-troubleshoot.

“When we have issues like this,” Maranda Cox, Resident Director for Newbury Hall, explained: “I think it’s really important for us to respond as quickly as possible to problems and share information between departments, especially with all these brand new students coming in.”

 

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